Please complete the following form at left for support!We offer email based support and you can reach as for general, product and technical support here at Nera Studio contact page. If you have a question regarding a current order please be sure to include your order number or the exact email address used for the purchased along with email detailing your concern. Please be sure to check through our support topics to find possible solution to any problems your may encounter. we’ll try to do our best to keep it updated, we have some solutions available for potential issues you may run into. Thank you for visiting Nera Studio and have a great time!